Privacy Policy

1. About this privacy policy

BNS Construction Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our construction services.

BNS Construction Ltd is the data controller responsible for the personal information described in this policy.

‍

2. Who we are

BNS Construction Ltd
Company number: 10882753

Registered office:

Unit 196
15 Church Street
Wey House
Weybridge
England
KT13 8NA

Email: estimates@bnsconstruction.co.uk
Telephone: 01344 202404

For questions about this privacy policy or how we use your personal information, please contact us using the details above.

‍

3. Information we collect

We may collect the following information when you complete our contact form, contact us directly or otherwise communicate with us:

• First name and last name
• Email address
• Telephone number
• Address, city, postcode or general project location
• Type of project
• Information included within your message or enquiry
• Details about your proposed construction project
• Records of correspondence, telephone calls, site visits and quotations
• Any other information you choose to provide

We may also collect limited technical information when you use our website, such as:

• Internet Protocol address
• Browser and device type
• Pages visited
• Referring website
• Date and time of your visit
• Information collected through cookies, server logs and similar technologies

Please do not provide sensitive personal information through the contact form unless it is genuinely necessary for your enquiry.

‍

4. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry through our website
• Contact us by telephone or email
• Request a quotation or site visit
• Meet with us to discuss a project
• Enter into a contract with us
• Communicate with us during or after a project

Some technical information may be collected automatically through our website hosting platform, security tools, cookies or embedded services.

‍

5. How we use your information

We may use your personal information for the following purposes.

‍

Responding to enquiries

We use your contact details, location and project information to:

• Respond to your enquiry
• Discuss your proposed project
• Arrange a site visit
• Assess whether we can undertake the work
• Prepare a quotation, scope of work or programme

Our lawful bases are taking steps at your request before entering into a contract and our legitimate interest in responding to enquiries about our services.

‍

Providing construction services

Where you appoint us, we use your information to:

• Manage our relationship with you
• Deliver the agreed construction services
• Communicate about the project
• Coordinate site visits, contractors and suppliers
• Manage payments, warranties and aftercare
• Respond to questions or concerns

Our lawful basis is the performance of our contract with you.

‍

Managing our business and legal responsibilities

We may use your information to:

• Maintain financial, contractual and project records
• Process payments and invoices
• Meet tax, accounting, insurance and regulatory requirements
• Establish, exercise or defend legal claims
• Prevent fraud or misuse of our website
• Protect our systems, staff, clients and business

Our lawful bases are compliance with legal obligations and our legitimate interests in operating and protecting our business.

‍

Marketing

We will not use an enquiry submitted through the website for unrelated electronic marketing unless:

• You have given us permission
• We are otherwise permitted to contact you under applicable marketing rules

You may withdraw your consent or opt out of marketing communications at any time.

‍

6. Sharing your information

We may share personal information with trusted third parties where reasonably necessary, including:

• Our employees, project managers and authorised team members
• Subcontractors, tradespeople and professional consultants involved in assessing or delivering your project
• Architects, structural engineers, surveyors or building-control professionals where relevant
• Website hosting, form processing, email, cloud-storage, IT and security providers
• Meta Platforms Ireland Ltd, only if you accept advertising cookies, to measure and target our adverts on Facebook and Instagram
• Google, only if you accept advertising cookies, to measure and target our adverts on Google Search
• Accountants, insurers, solicitors and other professional advisers
• Government bodies, regulators, courts or law-enforcement agencies where required by law
• A purchaser or adviser involved in a sale, restructuring or transfer of our business

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

‍

7. Website hosting and international transfers

Our website is hosted and supported by third-party service providers. Information submitted through our contact form may be processed or stored by providers that support our website hosting, form submissions, email communications, cloud storage, IT and security. Some of these providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as UK adequacy regulations or approved data-transfer agreements.

‍

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Enquiries that do not become projects may be retained for up to 24 months after the last communication
• Quotations and site-visit records may be retained for up to 24 months unless a longer period is needed
• Client, contract, project, payment, warranty and aftercare records may be retained for up to six years after the project or business relationship ends
• Records may be retained for longer where required by tax, accounting, insurance, warranty or legal obligations
• Marketing preferences may be retained so that we can record and respect an opt-out request
• Data-protection complaints and rights requests may be retained for as long as reasonably necessary to demonstrate how the matter was handled

When information is no longer needed, we will delete it securely or anonymise it.

‍

9. Cookies and embedded content

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Protect the website from misuse
• Remember website or consent preferences
• Understand website performance
• Display third-party content

Our Contact page includes an embedded Google Map. When an embedded map is loaded, Google may receive technical information such as your IP address, browser information, device information and interaction data. Google may also use cookies or similar technologies in accordance with its own privacy practices.

The map only loads if you click Show map on our Contact page, so Google receives nothing from it before then.

With your consent, we use the Meta Pixel on every page of our website. It sends Meta Platforms Ireland Ltd information such as your IP address, browser and device information, the pages you visit, and whether you submit an enquiry or request our guide. We use this to measure which of our Facebook and Instagram adverts lead to enquiries, and to show our adverts to people who have visited our website. Our lawful basis is your consent, which you can withdraw at any time in our cookie settings. Meta may process this information outside the United Kingdom. Our cookie policy lists the cookies involved.

With your consent, we also use the Google Ads tag on every page of our website. It sends Google information such as your IP address, browser and device information, the pages you visit, and whether you request our guide. We use this to measure which of our Google adverts lead to guide requests, and to show our adverts to people who have visited our website. Our lawful basis is your consent, which you can withdraw at any time in our cookie settings. Google may process this information outside the United Kingdom. Our cookie policy lists the cookies involved.

Where consent is legally required for a non-essential cookie, embedded service or similar technology, it should not be activated until you have made your choice.

You can also manage cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.

‍

10. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper use
• Alteration
• Disclosure
• Destruction

Access to personal information is restricted to people and service providers who reasonably need it for their work.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

‍

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw your consent where we rely on consent
• Complain about how we have handled your information

Some rights are subject to legal conditions and exemptions. We may also need to confirm your identity before responding to a request.

There is normally no charge for exercising your rights, although a reasonable fee may be permitted where a request is manifestly unfounded or excessive.

To exercise a right, contact us at estimates@bnsconstruction.co.uk.

‍

12. Data-protection complaints

You may contact us if you are unhappy with how we have collected, used, stored or shared your personal information.

Please send your complaint to:

Email: estimates@bnsconstruction.co.uk

Please include enough information for us to understand the issue and investigate it.

We will:

• Provide a clear way for you to make a complaint
• Acknowledge your complaint within 30 days
• Take appropriate steps to investigate it without undue delay
• Keep you informed where appropriate
• Tell you the outcome of our investigation

These complaint-handling requirements now apply to organisations processing personal information in the UK.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

‍

13. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that have a legal or similarly significant effect on you.

‍

14. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website you visit.

‍

15. Changes to this policy

We may update this privacy policy when our services, website, suppliers or legal responsibilities change.

The latest version will be published on this page, together with the date it was last updated.

‍

1. About this privacy policy

BNS Construction Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our construction services.

BNS Construction Ltd is the data controller responsible for the personal information described in this policy.

‍

2. Who we are

BNS Construction Ltd
Company number: 10882753

Registered office:

Unit 196
15 Church Street
Wey House
Weybridge
England
KT13 8NA

Email: estimates@bnsconstruction.co.uk
Telephone: 01344 202404

For questions about this privacy policy or how we use your personal information, please contact us using the details above.

‍

3. Information we collect

We may collect the following information when you complete our contact form, contact us directly or otherwise communicate with us:

• First name and last name
• Email address
• Telephone number
• Address, city, postcode or general project location
• Type of project
• Information included within your message or enquiry
• Details about your proposed construction project
• Records of correspondence, telephone calls, site visits and quotations
• Any other information you choose to provide

We may also collect limited technical information when you use our website, such as:

• Internet Protocol address
• Browser and device type
• Pages visited
• Referring website
• Date and time of your visit
• Information collected through cookies, server logs and similar technologies

Please do not provide sensitive personal information through the contact form unless it is genuinely necessary for your enquiry.

‍

4. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry through our website
• Contact us by telephone or email
• Request a quotation or site visit
• Meet with us to discuss a project
• Enter into a contract with us
• Communicate with us during or after a project

Some technical information may be collected automatically through our website hosting platform, security tools, cookies or embedded services.

‍

5. How we use your information

We may use your personal information for the following purposes.

‍

Responding to enquiries

We use your contact details, location and project information to:

• Respond to your enquiry
• Discuss your proposed project
• Arrange a site visit
• Assess whether we can undertake the work
• Prepare a quotation, scope of work or programme

Our lawful bases are taking steps at your request before entering into a contract and our legitimate interest in responding to enquiries about our services.

‍

Providing construction services

Where you appoint us, we use your information to:

• Manage our relationship with you
• Deliver the agreed construction services
• Communicate about the project
• Coordinate site visits, contractors and suppliers
• Manage payments, warranties and aftercare
• Respond to questions or concerns

Our lawful basis is the performance of our contract with you.

‍

Managing our business and legal responsibilities

We may use your information to:

• Maintain financial, contractual and project records
• Process payments and invoices
• Meet tax, accounting, insurance and regulatory requirements
• Establish, exercise or defend legal claims
• Prevent fraud or misuse of our website
• Protect our systems, staff, clients and business

Our lawful bases are compliance with legal obligations and our legitimate interests in operating and protecting our business.

‍

Marketing

We will not use an enquiry submitted through the website for unrelated electronic marketing unless:

• You have given us permission
• We are otherwise permitted to contact you under applicable marketing rules

You may withdraw your consent or opt out of marketing communications at any time.

‍

6. Sharing your information

We may share personal information with trusted third parties where reasonably necessary, including:

• Our employees, project managers and authorised team members
• Subcontractors, tradespeople and professional consultants involved in assessing or delivering your project
• Architects, structural engineers, surveyors or building-control professionals where relevant
• Website hosting, form processing, email, cloud-storage, IT and security providers
• Meta Platforms Ireland Ltd, only if you accept advertising cookies, to measure and target our adverts on Facebook and Instagram
• Accountants, insurers, solicitors and other professional advisers
• Government bodies, regulators, courts or law-enforcement agencies where required by law
• A purchaser or adviser involved in a sale, restructuring or transfer of our business

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

‍

7. Website hosting and international transfers

Our website is hosted and supported by third-party service providers. Information submitted through our contact form may be processed or stored by providers that support our website hosting, form submissions, email communications, cloud storage, IT and security. Some of these providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as UK adequacy regulations or approved data-transfer agreements.

‍

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Enquiries that do not become projects may be retained for up to 24 months after the last communication
• Quotations and site-visit records may be retained for up to 24 months unless a longer period is needed
• Client, contract, project, payment, warranty and aftercare records may be retained for up to six years after the project or business relationship ends
• Records may be retained for longer where required by tax, accounting, insurance, warranty or legal obligations
• Marketing preferences may be retained so that we can record and respect an opt-out request
• Data-protection complaints and rights requests may be retained for as long as reasonably necessary to demonstrate how the matter was handled

When information is no longer needed, we will delete it securely or anonymise it.

‍

9. Cookies and embedded content

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Protect the website from misuse
• Remember website or consent preferences
• Understand website performance
• Display third-party content

Our Contact page includes an embedded Google Map. When an embedded map is loaded, Google may receive technical information such as your IP address, browser information, device information and interaction data. Google may also use cookies or similar technologies in accordance with its own privacy practices.

The map only loads if you click Show map on our Contact page, so Google receives nothing from it before then.

With your consent, we use the Meta Pixel on every page of our website. It sends Meta Platforms Ireland Ltd information such as your IP address, browser and device information, the pages you visit, and whether you submit an enquiry or request our guide. We use this to measure which of our Facebook and Instagram adverts lead to enquiries, and to show our adverts to people who have visited our website. Our lawful basis is your consent, which you can withdraw at any time in our cookie settings. Meta may process this information outside the United Kingdom. Our cookie policy lists the cookies involved.

Where consent is legally required for a non-essential cookie, embedded service or similar technology, it should not be activated until you have made your choice.

You can also manage cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.

‍

10. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper use
• Alteration
• Disclosure
• Destruction

Access to personal information is restricted to people and service providers who reasonably need it for their work.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

‍

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw your consent where we rely on consent
• Complain about how we have handled your information

Some rights are subject to legal conditions and exemptions. We may also need to confirm your identity before responding to a request.

There is normally no charge for exercising your rights, although a reasonable fee may be permitted where a request is manifestly unfounded or excessive.

To exercise a right, contact us at estimates@bnsconstruction.co.uk.

‍

12. Data-protection complaints

You may contact us if you are unhappy with how we have collected, used, stored or shared your personal information.

Please send your complaint to:

Email: estimates@bnsconstruction.co.uk

Please include enough information for us to understand the issue and investigate it.

We will:

• Provide a clear way for you to make a complaint
• Acknowledge your complaint within 30 days
• Take appropriate steps to investigate it without undue delay
• Keep you informed where appropriate
• Tell you the outcome of our investigation

These complaint-handling requirements now apply to organisations processing personal information in the UK.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

‍

13. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that have a legal or similarly significant effect on you.

‍

14. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website you visit.

‍

15. Changes to this policy

We may update this privacy policy when our services, website, suppliers or legal responsibilities change.

The latest version will be published on this page, together with the date it was last updated.

‍

1. About this privacy policy

BNS Construction Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our construction services.

BNS Construction Ltd is the data controller responsible for the personal information described in this policy.

‍

2. Who we are

BNS Construction Ltd
Company number: 10882753

Registered office:

Unit 196
15 Church Street
Wey House
Weybridge
England
KT13 8NA

Email: estimates@bnsconstruction.co.uk
Telephone: 01344 202404

For questions about this privacy policy or how we use your personal information, please contact us using the details above.

‍

3. Information we collect

We may collect the following information when you complete our contact form, contact us directly or otherwise communicate with us:

• First name and last name
• Email address
• Telephone number
• Address, city, postcode or general project location
• Type of project
• Information included within your message or enquiry
• Details about your proposed construction project
• Records of correspondence, telephone calls, site visits and quotations
• Any other information you choose to provide

We may also collect limited technical information when you use our website, such as:

• Internet Protocol address
• Browser and device type
• Pages visited
• Referring website
• Date and time of your visit
• Information collected through cookies, server logs and similar technologies

Please do not provide sensitive personal information through the contact form unless it is genuinely necessary for your enquiry.

‍

4. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry through our website
• Contact us by telephone or email
• Request a quotation or site visit
• Meet with us to discuss a project
• Enter into a contract with us
• Communicate with us during or after a project

Some technical information may be collected automatically through our website hosting platform, security tools, cookies or embedded services.

‍

5. How we use your information

We may use your personal information for the following purposes.

‍

Responding to enquiries

We use your contact details, location and project information to:

• Respond to your enquiry
• Discuss your proposed project
• Arrange a site visit
• Assess whether we can undertake the work
• Prepare a quotation, scope of work or programme

Our lawful bases are taking steps at your request before entering into a contract and our legitimate interest in responding to enquiries about our services.

‍

Providing construction services

Where you appoint us, we use your information to:

• Manage our relationship with you
• Deliver the agreed construction services
• Communicate about the project
• Coordinate site visits, contractors and suppliers
• Manage payments, warranties and aftercare
• Respond to questions or concerns

Our lawful basis is the performance of our contract with you.

‍

Managing our business and legal responsibilities

We may use your information to:

• Maintain financial, contractual and project records
• Process payments and invoices
• Meet tax, accounting, insurance and regulatory requirements
• Establish, exercise or defend legal claims
• Prevent fraud or misuse of our website
• Protect our systems, staff, clients and business

Our lawful bases are compliance with legal obligations and our legitimate interests in operating and protecting our business.

‍

Marketing

We will not use an enquiry submitted through the website for unrelated electronic marketing unless:

• You have given us permission
• We are otherwise permitted to contact you under applicable marketing rules

You may withdraw your consent or opt out of marketing communications at any time.

‍

6. Sharing your information

We may share personal information with trusted third parties where reasonably necessary, including:

• Our employees, project managers and authorised team members
• Subcontractors, tradespeople and professional consultants involved in assessing or delivering your project
• Architects, structural engineers, surveyors or building-control professionals where relevant
• Website hosting, form processing, email, cloud-storage, IT and security providers
• Meta Platforms Ireland Ltd, only if you accept advertising cookies, to measure and target our adverts on Facebook and Instagram
• Accountants, insurers, solicitors and other professional advisers
• Government bodies, regulators, courts or law-enforcement agencies where required by law
• A purchaser or adviser involved in a sale, restructuring or transfer of our business

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

‍

7. Website hosting and international transfers

Our website is hosted and supported by third-party service providers. Information submitted through our contact form may be processed or stored by providers that support our website hosting, form submissions, email communications, cloud storage, IT and security. Some of these providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as UK adequacy regulations or approved data-transfer agreements.

‍

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Enquiries that do not become projects may be retained for up to 24 months after the last communication
• Quotations and site-visit records may be retained for up to 24 months unless a longer period is needed
• Client, contract, project, payment, warranty and aftercare records may be retained for up to six years after the project or business relationship ends
• Records may be retained for longer where required by tax, accounting, insurance, warranty or legal obligations
• Marketing preferences may be retained so that we can record and respect an opt-out request
• Data-protection complaints and rights requests may be retained for as long as reasonably necessary to demonstrate how the matter was handled

When information is no longer needed, we will delete it securely or anonymise it.

‍

9. Cookies and embedded content

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Protect the website from misuse
• Remember website or consent preferences
• Understand website performance
• Display third-party content

Our Contact page includes an embedded Google Map. When an embedded map is loaded, Google may receive technical information such as your IP address, browser information, device information and interaction data. Google may also use cookies or similar technologies in accordance with its own privacy practices.

The map only loads if you click Show map on our Contact page, so Google receives nothing from it before then.

With your consent, we use the Meta Pixel on every page of our website. It sends Meta Platforms Ireland Ltd information such as your IP address, browser and device information, the pages you visit, and whether you submit an enquiry or request our guide. We use this to measure which of our Facebook and Instagram adverts lead to enquiries, and to show our adverts to people who have visited our website. Our lawful basis is your consent, which you can withdraw at any time in our cookie settings. Meta may process this information outside the United Kingdom. Our cookie policy lists the cookies involved.

Where consent is legally required for a non-essential cookie, embedded service or similar technology, it should not be activated until you have made your choice.

You can also manage cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.

‍

10. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper use
• Alteration
• Disclosure
• Destruction

Access to personal information is restricted to people and service providers who reasonably need it for their work.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

‍

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw your consent where we rely on consent
• Complain about how we have handled your information

Some rights are subject to legal conditions and exemptions. We may also need to confirm your identity before responding to a request.

There is normally no charge for exercising your rights, although a reasonable fee may be permitted where a request is manifestly unfounded or excessive.

To exercise a right, contact us at estimates@bnsconstruction.co.uk.

‍

12. Data-protection complaints

You may contact us if you are unhappy with how we have collected, used, stored or shared your personal information.

Please send your complaint to:

Email: estimates@bnsconstruction.co.uk

Please include enough information for us to understand the issue and investigate it.

We will:

• Provide a clear way for you to make a complaint
• Acknowledge your complaint within 30 days
• Take appropriate steps to investigate it without undue delay
• Keep you informed where appropriate
• Tell you the outcome of our investigation

These complaint-handling requirements now apply to organisations processing personal information in the UK.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

‍

13. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that have a legal or similarly significant effect on you.

‍

14. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website you visit.

‍

15. Changes to this policy

We may update this privacy policy when our services, website, suppliers or legal responsibilities change.

The latest version will be published on this page, together with the date it was last updated.

‍